Refund policy

Refund & Return Policy

Every Jolly Jigsaw puzzle is made to order — printed and assembled individually for you after you place your order. Because each puzzle is produced specifically for you, we handle refunds and returns a little differently than a typical retailer. Please read this policy carefully before ordering.

Made-to-Order Items
Since our puzzles are custom-printed on demand, we are unable to accept returns or exchanges for buyer's remorse, change of mind, or an incorrect size selection. Please double-check your chosen size before completing your purchase.

Damaged, Defective, or Misprinted Items
Your satisfaction matters to us. If your puzzle arrives damaged, defective, or misprinted, we will replace it free of charge or issue a full refund — your choice.

To start a claim, email us at support@jollyjigsaw.com within 30 days of delivery with:
- Your order number
- A photo of the damaged, defective, or misprinted item
- A brief description of the issue

Once we receive and review your claim, we'll arrange a replacement or refund right away. You do not need to return the original item.

Order Cancellations
Because production begins soon after you order, we can only cancel or change an order before it enters production. If you need to cancel, contact us at support@jollyjigsaw.com as quickly as possible and we'll do our best to help. Once an order has entered production, it can no longer be canceled.

Incorrect or Undeliverable Addresses
Please make sure your shipping address is correct at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it, but an additional shipping charge may apply. We are unable to refund orders lost due to an address error provided at checkout.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Questions?
Email us anytime at support@jollyjigsaw.com — we're happy to help.